Building the best customer experiences with Facebook and Zendesk Article

Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk

Service

Report: CX Champions of North America Article

Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Faster, better, stronger—how smart uses of tech make all the difference in CX Article

Faster, better, stronger—how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Become a CX Champion—Best practices for you and your team Article

Become a CX Champion—Best practices for you and your team

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

The impact of empowered support teams on small-business CX Article

The impact of empowered support teams on small-business CX

Learn how to set support agents up for success, giving them the tools to drive your business forward.

Sales

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The step-by-step guide to building an effective sales strategy Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams Article

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Culture

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Guides, research, and more

Report: CX Champions of Asia Pacific Article

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Report: CX Champions of Latin America Article

Report: CX Champions of Latin America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Latin America are driving CX success.

A Three-Step Approach to Jump-Starting CX Transformation in Government

A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Latest stories Page 52

Who thought being authentic would be this hard? Article

Who thought being authentic would be this hard?

The professional world is inundated with trite sayings and fads—from “value-add” and “ideation” jargon (say, what?)…

“V” in the moment of change: Q&A with diversity and inclusion expert Vernā Myers Article

“V” in the moment of change: Q&A with diversity and inclusion expert Vernā Myers

Everyone's a little bit racist. And the sooner we all figure that out, the sooner we…

Why chatbots won’t necessarily replace humans Article

Why chatbots won’t necessarily replace humans

Chatbots will play a much larger role in customer interactions in the next five years, but…

Shaving down ticket volume with Answer Bot Article

Shaving down ticket volume with Answer Bot

Dollar Shave Club earns a 25% resolution rate with Answer Bot, freeing up agent time for extended chat support hours and other projects

The ROI of empowered agents Article

The ROI of empowered agents

Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape

Worked at Red Lobster? Put that on your resume. Article

Worked at Red Lobster? Put that on your resume.

Years ago, when Sara Price moved to Chicago, she waited tables while trying to build an…

Sales and support: aligning to improve customer retention Article

Sales and support: aligning to improve customer retention

Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition

Introducing Textback, born in our hackathon Article

Introducing Textback, born in our hackathon

Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.

Save the day with a churn survey Article

Save the day with a churn survey

A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn

Pain points of live chat and how to solve them Article

Pain points of live chat and how to solve them

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.

Sales and support: acquiring customers Article

Sales and support: acquiring customers

Acquiring customers requires not only an amazing sales team, but the ability to provide prospects with quality experiences

Mortgage Coach’s fast, easy support with Zendesk Chat Article

Mortgage Coach’s fast, easy support with Zendesk Chat

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base

How to overcome most common sales objections Article

How to overcome most common sales objections

Don't let "no" get in the way of closing a deal. See how reps can take the most common sales objections and turn them around.

6 Benchmarking best practices Article

6 Benchmarking best practices

Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices

Conduct an agent satisfaction survey Article

Conduct an agent satisfaction survey

Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business

Which popular sales methodology is right for you? Article

Which popular sales methodology is right for you?

Whether you’re a first time sales manager or an experienced pro, figuring out which sales methodology is best for your business can be tricky. Here are some tips for finding the one that will work for you.

Introducing Answer Bot Article

Introducing Answer Bot

A a new way for customers to find the answers they seek even faster - introducing…

“That’s not in my job description.” Wrong. Vet the job before you land the job. Article

“That’s not in my job description.” Wrong. Vet the job before you land the job.

There are many follies within job descriptions, but if you better understand them, you can avoid…

Customize your CSAT survey Article

Customize your CSAT survey

The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

The voice of the customer is key to your success Article

The voice of the customer is key to your success

The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?