When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.
Depending on the size of your support operations, it might seem easier to stick with a…
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale
Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software
Your customer service team can help turn prospects into new customers as well as keep existing ones happy
We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine
In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them
Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value
When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.
If you’ve ever called a company with a question, only to be bounced to different departments…
Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation
With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy
When you give your customers a space to get to know each other, it empowers them…
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…