Article Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Improve customer experience
Article Home-bound customers turn to messaging channels
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
Article Scaling your support team: 7 common questions, answered
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
Article What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
Guide How financial services companies have modernized the customer experience
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
Sell more
Article Changes to SMB sales cycles better position teams for the challenges ahead
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
Article Why every sales team needs a Sales Data Scientist
If you want your sales team to reach their potential, help them get more out of the data.
Article Personalize outreach at scale with sales engagement automation
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Guides, research, and more
White Paper How the accelerating convergence of CRM and contact centers is driving better CX
While the general use of customer relationship management software (CRM) has become the industry standard, it…
Guide How to simplify your sales tools
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
White Paper 2020 State of SMB Sales
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
Browse The Library
Want to go deep on a subject? We’ve got you covered.
Latest stories Page 104
iPhone Interface Coming
Yesterday Zendesk APAC manager Michael Hansen presented the new Zendesk iPhone interface at the iPhone Party…
San Francisco Meet Up
Inviting all Zendesk lovers and aficionados, customers and partners, in the Bay area region to meet…
Live Support Chat
[Editor’s note: Ahhhhh, the old days. This post is very much out of date. Visit Zendesk…
Embrace Customer Complaints
A new study by Society for New Communications Research provides several interesting facts. For example that…
Zengirl and the Machine
Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…
Painless Customer Support
Say hello to Help Desk Buddhy, the new Zendesk mascot. He’s currently featured in our new…
Article Tasks have arrived
[Editor’s note: This help articles previously linked to from this post have since been replaced. For…
Help Desk Shockwaves
This is probably the closest analogy to the inexplicable backlogs that sometimes just materializes in high-volume…
Time Tracking with Harvest
[2015 update: You may have noticed this post is pretty old. Here’s more up-to-date information about…
Yeah Zenbaby!
This little troublemaker arrived on December 10 to the great joy of her family and of…
100 Days: 1,000 Customers
Mid-January we achieved one of our first milestones, reaching 1,000 customers on Zendesk. We launched on…
Zendesk Announces Support for OpenID
Today’s update brings OpenID support to Zendesk. OpenID is an open, decentralized, free framework for…
SSO and Zendesk
We’ve gotten some requests on how to enable SSO for Zendesk. This is a difficult problem…
Win an iPod nano for your Two Cents
We want to thank all of our customers for making Zendesk a fast-growing success. After our…
Zendesk, First Month in Technical Review
Zendesk has been running in production for a month now. From a technicians perspective, going into…
A few tips
Take an end-user position Have you wondered what the self-service support portal and the ticket-interface looks…
So, You’ve Implemented ITIL? (Pants on Fire)
When we first designed Zendesk, we had ITIL compliance as a bullet point. We’re children of…
How About Those Service Requests?
Ticket types in Zendesk are limited to incidents, problems and questions. Incidents and problems are well…
Zendesk a Techcrunch100
Zendesk applied for the Techcrunch20 competition (later renamed Techcrunch40), which purpose was to identify the 20…