Improve customer experience

Home-bound customers turn to messaging channels Article

Home-bound customers turn to messaging channels

Like the perfect storm, 2020 blew in and turned business on its head. And today, business…

Scaling your support team: 7 common questions, answered Article

Scaling your support team: 7 common questions, answered

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…

What everyone should know about integrated phone support Article

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations

How financial services companies have modernized the customer experience Guide

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

Sell more

Changes to SMB sales cycles better position teams for the challenges ahead Article

Changes to SMB sales cycles better position teams for the challenges ahead

Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…

Why every sales team needs a Sales Data Scientist Article

Why every sales team needs a Sales Data Scientist

If you want your sales team to reach their potential, help them get more out of the data.

Personalize outreach at scale with sales engagement automation Article

Personalize outreach at scale with sales engagement automation

To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

Guides, research, and more

How the accelerating convergence of CRM and contact centers is driving better CX White Paper

How the accelerating convergence of CRM and contact centers is driving better CX

While the general use of customer relationship management software (CRM) has become the industry standard, it…

How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales White Paper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Latest stories Page 104

Article

iPhone Interface Coming

Yesterday Zendesk APAC manager Michael Hansen presented the new Zendesk iPhone interface at the iPhone Party…

Article

San Francisco Meet Up

Inviting all Zendesk lovers and aficionados, customers and partners, in the Bay area region to meet…

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Live Support Chat

[Editor’s note: Ahhhhh, the old days. This post is very much out of date. Visit Zendesk…

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Embrace Customer Complaints

A new study by Society for New Communications Research provides several interesting facts. For example that…

Article

Zengirl and the Machine

Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…

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Painless Customer Support

Say hello to Help Desk Buddhy, the new Zendesk mascot. He’s currently featured in our new…

Tasks have arrived Article

Tasks have arrived

[Editor’s note: This help articles previously linked to from this post have since been replaced. For…

Article

Help Desk Shockwaves

This is probably the closest analogy to the inexplicable backlogs that sometimes just materializes in high-volume…

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Time Tracking with Harvest

[2015 update: You may have noticed this post is pretty old. Here’s more up-to-date information about…

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Yeah Zenbaby!

This little troublemaker arrived on December 10 to the great joy of her family and of…

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100 Days: 1,000 Customers

Mid-January we achieved one of our first milestones, reaching 1,000 customers on Zendesk. We launched on…

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Zendesk Announces Support for OpenID

  Today’s update brings OpenID support to Zendesk. OpenID is an open, decentralized, free framework for…

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Thanks for your Feedback

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SSO and Zendesk

We’ve gotten some requests on how to enable SSO for Zendesk. This is a difficult problem…

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Win an iPod nano for your Two Cents

We want to thank all of our customers for making Zendesk a fast-growing success. After our…

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Zendesk, First Month in Technical Review

Zendesk has been running in production for a month now. From a technicians perspective, going into…

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A few tips

Take an end-user position Have you wondered what the self-service support portal and the ticket-interface looks…

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So, You’ve Implemented ITIL? (Pants on Fire)

When we first designed Zendesk, we had ITIL compliance as a bullet point. We’re children of…

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How About Those Service Requests?

Ticket types in Zendesk are limited to incidents, problems and questions. Incidents and problems are well…

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Zendesk a Techcrunch100

Zendesk applied for the Techcrunch20 competition (later renamed Techcrunch40), which purpose was to identify the 20…