Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
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Chatbots can simplify the flow of insurance quoting engines, and companies like Pronavigator embedding chatbots on their websites to generate more leads.
Here's why omnichannel support for agents and customers is a necessity
Customer experience, or CX, goes hand in hand with customer service. In the end, transforming customer service helps businesses deliver great experiences, according to the updated findings.
Some companies struggle with agreeing on a customer experience definition. But actually delivering a great one…
With data from the Zendesk Benchmark, we discovered an all-around better support experience for customers
Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website
Customers will call, customers will interact, and customers will even vent at you. But the truth…
Context and identity are precisely what makes messaging so powerful. Capturing this information will allow you to deliver truly personal experiences your customers will love.
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide
Self-service is often considered an end goal for a support organization. In reality, it's much more dynamic, driving long-term efficiencies and customer-first philosophies across the entire business.
It’s crucial to be sure that your live chat goals align with your business objectives. You don't want an opportunity to slip by, so we're highlighting five business goals that can be supported (and more achievable) by offering live chat.
There are plenty of places to get high-quality on hold music for cheap—or even free.
B2C companies need to invest in features that account for their consumers’ behaviors, lest they want to see just how frustrated their customers can become. We highlighted the 5 must-have features of B2C customer support that ensure every customer can be heard.
The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.
The best omnichannel strategy lets your agents and customers move fluidly through channels
Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it
Facebook, Snapchat, Instagram, Messenger, LinkedIn, WhatsApp, WeChat—we have a seemingly ceaseless number of ways to communicate.…
To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help…
For a deeper dive into the benefits of customers helping themselves, we highlighted five of our…
Businesses must seek to grow with existing clients and enhance the value of these relationships over time