Use messaging to deliver great customer experiences that lead to increased engagement, higher customer satisfaction, and a conversational relationship with each customer.
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A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
A growing number of customers today prefer interacting with chatbots over live agents. Learn how to leverage conversational AI to improve your customer support efforts.
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
Conversational commerce isn’t just a trend—it’s a new way of connecting with customers.
From creating an account to leveraging the latest features, here’s everything you need to know about using Instagram for business.
Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and asynchronous messaging—and which one customers prefer
Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
When IT leaders are deciding what they need out of a CRM platform, there are five…