Fine Tuning: Help Center customization

By Lindsey Fischer

Published December 17, 2015
Last modified December 17, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on Help Center customization.

Throughout the day, I’ll post suggestions about how to take advantage of various features, including custom ticket fields, search, analytics, custom themes and more. But this is a two-way street: I welcome your tips and ideas on these suggestions.

The discussion is already underway; we kicked it off with Utilizing Popular Features. In today’s three-part series, with new content posted at 8 a.m., 11 a.m., and 2 p.m. (Pacific time), we’ll cover the below topics and more:

  1. Utilizing Popular Help Center features
  2. Optimizing search
  3. Improving your content architecture

Head over to the forums for more details, tips, and to join the conversation

This discussion continues in our Fine Tuning series, a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Success team, each day-long discussion will include Zendesk-posted content as well as tips and ideas from our customer community.