Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Latest stories Page 4

Zendesk update: Helping each other to keep moving forward Article

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

Chasing unicorns: How the most successful startups handle CX Article

Chasing unicorns: How the most successful startups handle CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

What is an enterprise help desk, and how does it benefit your team? Article

What is an enterprise help desk, and how does it benefit your team?

Here are the tools you need to meet your customers’ expectations, at scale.

4 ways badges can boost community engagement Article

4 ways badges can boost community engagement

Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.

7 strategies to win back your customers’ trust after a damaged brand reputation

7 strategies to win back your customers’ trust after a damaged brand reputation

Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.

How to build and scale your customer onboarding process Article

How to build and scale your customer onboarding process

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.

A guide to call center skills

A guide to call center skills

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Welcome to your one-stop integration shop Article

Welcome to your one-stop integration shop

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Proven ways to deal with high call volume Article

Proven ways to deal with high call volume

High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.

CX and COVID-19: What agile companies are doing differently Article

CX and COVID-19: What agile companies are doing differently

See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

5 messaging best practices for a better customer and agent experience Article

5 messaging best practices for a better customer and agent experience

Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.

30 customer success interview questions you should ask every candidate Article

30 customer success interview questions you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

How to successfully onboard a remote customer support team Article

How to successfully onboard a remote customer support team

Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.

5 key things to consider when evaluating a messaging partner Article

5 key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

The ultimate guide to customer appreciation Article

The ultimate guide to customer appreciation

Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.

How a ticketing tool helps SMBs scale with growth Article

How a ticketing tool helps SMBs scale with growth

For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…

15 customer service videos worth watching Article

15 customer service videos worth watching

Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.

Gartner’s 9 predictions for the post-COVID future of work White Paper

Gartner’s 9 predictions for the post-COVID future of work

Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…

7 tips to get your support teams through 2020 (and beyond!) Article

7 tips to get your support teams through 2020 (and beyond!)

Time to put away that crystal ball. If anything, 2020 has taught us to embrace a…