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20 customer service resume examples + tips

Take the next step in your CX career with a customer service resume that stands out. Use one of our 20 templates below to get started.

Mozhdeh Rastegar-Panah

Senior Director, Product Marketing

Última atualização em August 28, 2025

An agent wearing a purple sweater and headset filling out a customer service resume on a laptop.

What is a customer service resume?

A customer service resume is a tailored document that outlines your skills, experience, and qualifications for customer-facing roles. It’s designed to show how you support customers, solve problems, and improve satisfaction, spotlighting interpersonal strengths, communication abilities, and real-world results.

Getting hired in customer service is more competitive than it used to be, and a generic resume won’t cut it. Hiring managers and automated screening software are scanning for specific signals: relevant skills, measurable impact, and keywords pulled straight from the job description. If your resume isn’t tailored, it’s getting filtered out.

This guide provides pro customer service tips and explains how to build a stand-out resume. Whether you’re new to the field or years into your customer experience (CX) career, we’ll walk you through the essential elements to include and how to present them. You’ll also get access to 20 customer service resume examples, each designed to help you highlight your strengths and land the job.

More in this guide:

  • What makes a customer service resume stand out?

  • Customer service resume examples

  • Why strong customer service resumes matter

  • 7 tips for writing a professional customer service resume

  • Customer service skills to include on your resume

  • Common customer service resume mistakes to avoid

  • Frequently asked questions

  • Level up your expertise with Zendesk

What makes a customer service resume stand out?

Strong customer service resumes don’t just summarize your past — they highlight what you can do next. The best ones are clear, focused, and packed with proof of performance.

Here’s what employers want to see:

  • Quantifiable achievements: Metrics like resolution times, satisfaction scores, or retention rates help hiring managers see your impact right away.
  • Relevant skills: Include a balance of hard and soft skills tailored to the role. Don’t forget technical tools, CX platforms, and AI exposure.
  • Clean, easy-to-read formatting: Make it scannable with clear headings, bullet points, and logical structure.
  • Customization: A great resume isn’t one-size-fits-all. It reflects the language and priorities of the specific job you’re applying for.

Now that you know what makes a resume effective, it’s time to see those principles in action. The templates below show how to structure your resume for different roles and experience levels, with real-world examples you can use or adapt.

Customer service resume examples

Before you start applying for jobs, you need a solid resume. Explore our 20 downloadable customer service resume templates to create your own dynamic and unique resume, no matter what customer service position you’re applying for.

Entry-level customer service resume example

A screenshot of an entry-level customer service resume template, showcasing sections for skills, limited experience, and an objective statement.

Our entry-level customer service resume template is designed for applicants without much formal experience. It emphasizes important customer service skills like communication, collaboration, and time management, as well as any relevant volunteer work, internships, or service roles.

Even if your past jobs weren’t in customer service, highlight any experience where you supported others, solved problems, or worked in a team. Soft skills can go a long way in showing you’re ready to contribute from day one.

Why it works:

  • Focuses on core soft skills that matter in early-stage roles

  • Highlights real-world experience, even outside traditional job titles

  • Shows initiative and a willingness to learn

Do

Don’t

Highlight transferable skills gained from various experiences

Include irrelevant details that don’t support your career goals

General customer service representative resume example

A screenshot of a general customer service representative resume highlighting key achievements, contact information, and relevant work history.

This template is ideal for someone with general customer service experience across industries. It emphasizes responsiveness, communication, and efficiency—core traits every great CSR needs. Use this layout to clearly demonstrate how you’ve handled customer inquiries, solved problems, and contributed to positive experiences.

Add metrics where possible to make it even stronger. Whether you improved agent performance, resolved customer complaints quickly, or hit key satisfaction targets, numbers help tell your story.

Why it works:

  • Makes results visible with data and performance metrics

  • Emphasizes CSR responsibilities in a clear, digestible format

  • Keeps focus on service quality and speed

Do

Don’t

Use precise metrics to show your impact on customer service

Use vague or passive language or general statements about your responsibilities

Customer support resume example

A screenshot of a customer support resume template, emphasizing technical skills, troubleshooting experience, and software proficiency.

Customer support roles often involve a more technical skill set. This resume layout highlights your troubleshooting ability, product knowledge, and familiarity with key tools, especially automated ticketing systems and CRM software.

It’s a great place to show how you manage high volumes of support tickets, work under pressure, and collaborate with internal teams. Call out any specialized tools you’ve used and describe how they improved the agent experience or made workflows more efficient.

Why it works:

  • Clearly calls out tools and systems used on the job

  • Demonstrates the ability to manage pressure and technical issues

  • Prioritizes fast problem-solving and systems thinking

Do

Don’t

List your technical skills

Skip mentioning your experience with specific tools and systems

Customer service manager resume example

A screenshot of a customer service manager resume featuring sections for leadership roles, team management, and quantifiable operational improvements.

This template is great for customer service managers who want to show they’re not just overseeing a team but also improving its operations. Focus on leadership, operational strategy, and your ability to elevate team performance and customer service KPIs.

It’s the place to highlight achievements like reducing ticket backlog, increasing satisfaction scores, or launching a new customer service management process. If you’ve led changes that moved the needle, put them front and center.

Why it works:

  • Showcases measurable team impact and leadership outcomes

  • Prioritizes results over responsibilities

  • Emphasizes process improvement and scaling support

Do

Don’t

Focus on your achievements as a team leader

Leave out keywords or phrases from the job posting

Customer service supervisor resume example

A screenshot of a customer service supervisor resume illustrating team leadership, coaching experience, and operational oversight within a call center environment.

As a customer service supervisor, your role blends team support with hands-on problem-solving. This resume template gives you space to show how you guide frontline agents, handle escalations, and contribute to day-to-day service operations.

Be sure to emphasize your role in customer service training, process documentation, coaching, and mentoring. This level of support creates a more confident, better-equipped team, which hiring managers want to see.

Why it works:

  • Demonstrates leadership through mentorship and coaching

  • Highlights conflict resolution and team management skills

  • Shows operational awareness without losing sight of CX

Do

Don’t

Showcase problem-solving and decision-making skills

Focus on individual tasks or interactions

Director of customer service resume example

A screenshot of a director of customer service resume showcasing strategic leadership, business impact, and executive-level experience.

This customer service director template is designed for high-level customer service professionals ready to lead large teams and align service with business goals.

It spotlights your vision for customer service plans, leadership across functions, and success in improving key metrics like customer satisfaction (CSAT) scores.

Show how you’ve delivered results, like reducing operating costs or launching new initiatives. And don’t forget your track record with tech and innovation, whether workflow automation or AI-powered customer support tools.

Why it works:

  • Shows business impact with clear data

  • Focuses on high-level strategic leadership

  • Connects service performance with company growth

Do

Don’t

Relate how your education and experience contribute to department performance

Neglect to mention your experience with innovative technology, tools, and software

Bilingual customer service example

A screenshot of a bilingual customer service resume template, clearly indicating language proficiencies and cross-cultural communication skills.

This resume template is perfect for showcasing your ability to deliver multilingual customer support and build trust with customers across different cultures.

Use it to highlight your language proficiency, regional expertise, and experience offering language support across different voice, email, live chat, or social media channels.

If you’ve worked with international teams or supported global customers, include that context. And be specific about how your cultural awareness has helped de-escalate situations or improve resolution outcomes.

Why it works:

  • Clearly displays language skills and regional knowledge

  • Accentuates added value for global or diverse customer bases

  • Emphasizes adaptability and cultural intelligence

Do

Don’t

Highlight your knowledge of multiple languages

Over- (or under-) exaggerate your proficiency

Healthcare customer service rep resume example

A screenshot of a healthcare customer service resume emphasizing patient care experience, regulatory knowledge, and relevant industry tools.

Customer service in healthcare requires more than empathy—it demands attention to detail, regulatory knowledge, and the ability to manage sensitive interactions with care. Use this resume template to demonstrate how your experience with healthcare CRM, medical documentation, or patient support contributes to better care delivery.

Include examples of how your healthcare service improves CX, such as reducing wait times, clarifying insurance coverage, or assisting with appointment coordination.

Why it works:

  • Reflects compliance with HIPAA and industry regulations

  • Emphasizes empathy without losing focus on accuracy

  • Highlights practical experience with healthcare tools and systems

Do

Don’t

Show you’re qualified for hospital customer service by addressing industry-specific criteria

Include any personal or patient health information

Call center representative resume example

A screenshot of a call center representative resume template, detailing high-volume call handling, communication skills, and performance metrics

Call center representatives need to think fast, have strong communication skills, and the ability to manage high call volumes without letting CX slip. Call center resume templates help you show off your efficiency, multitasking skills, and experience using call center software.

When using this template, emphasize your work handling tough conversations, resolving tickets quickly, and helping your team deliver consistent call center service. You can also include performance stats or call benchmarks that show your ability to meet targets.

Why it works:

  • Highlights performance in high-pressure environments

  • Prioritizes communication and service metrics

  • Makes technical tool experience easy to find

Do

Don’t

Prioritize relevant call center skills at the top of the resume

Force in every accomplishment and skip over your soft skills

Call center supervisor resume example

A screenshot of a call center supervisor resume illustrating team leadership, coaching experience, and operational oversight within a call center environment.

This template is built for professionals who’ve led call center teams and understand the importance of agent development, process improvement, and customer-facing metrics. Use it to highlight your experience in call center management, coaching, quality monitoring, and leading performance reviews.

If you’ve designed new workflows, coached underperforming agents into top performers, or helped implement policy changes, this is where you can show off those valuable call center skills. Tie your results to team or departmental wins.

Why it works:

  • Balances team development with operational success

  • Spotlights coaching and process optimization

  • Positions you as a performance-oriented leader

Do

Don’t

Exhibit your know-how to develop call center personnel and improve department performance

Miss out on highlighting team development

Hospitality resume example

A screenshot of a hospitality customer service resume highlighting guest relations, service excellence, and experience with hospitality management systems.

Hospitality pros are the face of their brand, whether at a front desk, a concierge desk, or behind the scenes. This resume template helps you showcase your ability to deliver exceptional customer experiences (CX) in a fast-paced, guest-focused environment.

Emphasize your skills in handling customer feedback, using hospitality management systems, and collaborating with cross-functional teams. If you’ve helped implement service improvements or won awards for guest satisfaction, those achievements belong here.

Why it works:

  • Highlights a service-driven mindset and real guest outcomes

  • Shows hands-on experience with hospitality software

  • Spotlights adaptability in a high-pressure environment

Do

Don’t

Reference real-world experiences using hospitality software and skills

Make your resume difficult to scan

Bank customer service representative resume example

A screenshot of a bank customer service resume template, focusing on financial product knowledge, transaction handling, and customer trust.

Banking customer service demands more than friendliness. You need to be precise, trustworthy, and tech-savvy. This resume template focuses on your ability to handle sensitive information, guide customers through complex transactions, and resolve account issues with accuracy and professionalism.

Mention any experience using banking CRMs or financial tools, and demonstrate how you’ve helped build trust with clients.

Why it works:

  • Shows adherence to compliance and accuracy in sensitive environments

  • Emphasizes attention to detail and product knowledge

  • Reflects progression in customer-facing financial roles

Do

Don’t

Describe your career progression and increased responsibilities

Include references to sensitive financial information

Retail sales associate resume example

A screenshot of a retail sales associate resume showcasing sales achievements, customer engagement, and experience in various retail environments.

Retail roles require people skills, persuasion, and the ability to turn browsers into buyers. This template helps you spotlight your achievements in personalized customer service, hitting sales targets, and working across omnichannel retail environments.

Be sure to mention your experience using retail customer service software and managing point-of-sale systems, floor operations, or online orders. If you’ve consistently exceeded sales goals or earned customer recognition, now’s the time to show off these valuable retail skills.

Why it works:

  • Connects product knowledge with sales and service success

  • Reflects fluency with retail tools and customer touchpoints

  • Shows ability to thrive in dynamic retail settings

Do

Don’t

Describe how you increased sales through building relationships

Forget to mention general service skills and tool experience

Retail manager resume example

A screenshot of a retail manager resume emphasizing store operations, staff development, and strategic initiatives for sales and customer satisfaction.

Retail managers wear a lot of hats, from sales strategist to mentor. Use this resume template to show how you’ve optimized store operations, improved staff performance, and driven consistent customer engagement.

Include examples of leading cross-functional teams, managing inventory systems, or launching store-wide campaigns. Highlight measurable wins like increased conversion rates or reduced employee turnover.

Why it works:

  • Balances people leadership with store operations

  • Demonstrates strategy-driven improvements

  • Shows a track record of customer-focused results

Do

Don’t

Share your philosophy on managing employees and interacting with customers

Focus too much on day-to-day activities or neglect to mention leadership initiatives

Technical support resume example

A screenshot of a technical support customer service resume template, detailing technical proficiencies, problem-solving abilities, and service desk experience.

This resume template helps you position yourself as a technical expert who also knows how to connect with people. Whether working behind the scenes or directly with users, highlight your knowledge of service desks, troubleshooting, and remote support software.

Mention your experience walking customers through software installations, resolving complex tickets, or partnering with engineering to fix bugs. Be sure to include any improvements you’ve made to documentation or reduced ticket volume through proactive fixes.

Why it works:

  • Highlights dual strengths in tech and communication

  • Emphasizes efficiency and independence

  • Clearly lists tools and platforms used

Do

Don’t

Identify technical proficiencies

Forget to mention customer-specific skills

Senior customer success manager resume example

A screenshot of a senior customer success manager resume highlighting strategic account management, retention strategies, and leadership in customer advocacy.

Senior customer success managers focus on building lasting relationships and ensuring customers achieve their goals. This resume highlights your experience managing large accounts, leading successful programs, and driving customer retention.

Showcase your skills in strategic planning, cross-department collaboration, and delivering measurable improvements in customer satisfaction. Mention leadership of customer success teams and scaling initiatives that increased loyalty or reduced churn.

Why it works:

  • Emphasizes leadership and strategic impact

  • Provides evidence of results in retention and satisfaction

  • Highlights collaboration across teams

Do

Don’t

Highlight your strategic leadership abilities

Forget to mention cross-department collaborations

Customer care resume example

A screenshot of a customer care resume template, emphasizing empathy, conflict resolution, and commitment to positive customer experiences.

Customer care roles revolve around empathy and ensuring customers feel supported. Use this template to emphasize your ability to handle inquiries compassionately, resolve problems efficiently, and contribute to improve CX.

Include examples of successfully dealing with angry customers, implementing feedback, or participating in initiatives to boost customer satisfaction.

Why it works:

  • Centers empathy and communication

  • Shows impact on customer satisfaction

  • Highlights problem resolution skills

Do

Don’t

Demonstrate your empathy and compassion

Fill your resume with vague achievements or unquantifiable successes

Mid-level customer service resume example

A screenshot of a mid-level customer service resume showcasing career progression, advanced problem-solving, and mentoring experience.

This mid-level customer service resume sample helps you showcase progression from entry-level to more responsibility. Highlight your ability to manage complex interactions, lead small teams or projects, and use customer service tools effectively.

Mention successes in handling ticket escalations and mentoring junior teammates. Showing growth, accomplishments, and expanded scope signals readiness for the next step in your career.

Why it works:

  • Reflects career growth and leadership potential

  • Emphasizes problem-solving and team contribution

  • Highlights the use of relevant tools and systems

Do

Don’t

Focus on past leadership experiences, like mentoring junior-level employees

Overlook the value of your soft skills, like communication and patience

Logistics customer service resume example

A screenshot of a logistics customer service resume template, focusing on supply chain knowledge, order fulfillment, and coordination skills.

In logistics, understanding the supply chain and managing inquiries around shipping and delivery are critical. This resume spotlights your ability to navigate order fulfillment challenges, coordinate across departments, and use field service management software.

Highlight any improvements you made to delivery processes or customer communication during high-pressure situations.

Why it works:

  • Connects industry knowledge with customer support skills

  • Demonstrates cross-team coordination

  • Showcases technical software expertise

Do

Don’t

Emphasize your technical knowledge and understanding of logistics terminology

Go overboard using too much industry-specific jargon

Airline customer service resume example

A screenshot of an airline customer service resume highlighting experience in high-stress environments, travel logistics, and reservation systems.

Airline customer service requires managing high-stress environments while delivering seamless support to travelers. Use this template to highlight your experience resolving travel-related issues, working with airline reservation systems, and supporting diverse passenger needs.

Include examples of managing flight disruptions, handling reservations with travel customer service software, or leading teams during peak travel periods.

Why it works:

  • Highlights crisis management and customer care under pressure

  • Shows familiarity with industry-specific tools

  • Demonstrates ability to handle complex logistics

Do

Don’t

Focus on your experience working on travel customer service teams

Ignore the job description and the outlined role requirements

Why strong customer service resumes matter

A strong resume is more than a list of your past jobs—it’s a sales pitch. In a crowded job market, your customer service resume can be the difference between getting an interview and getting passed over.

Customer service roles demand technical know-how, soft skills, and real-world experience. A tailored resume helps you prove that you’ve got what it takes to deliver meaningful customer experiences. Here are a few reasons why it matters to have an exceptional resume:

  • Showcases your skills: It gives hiring managers a quick view of your relevant customer service experience and how your strengths match the role. This includes both technical abilities and people skills essential for delivering personalized support.
  • Highlights your achievements and impact: A strong resume doesn’t just state what you did—it shows how well you did it. By including measurable results and specific contributions, you demonstrate your value.
  • Differentiates you from other candidates: Generic resumes blend in. A customized, well-written resume shows that you’ve done your homework, understand the role, and bring something unique to the table.

You’ve seen why a strong resume matters. Now let’s talk about what goes into one. The skills you choose to include can shape how hiring managers see your potential, especially in roles requiring technical expertise and human connection.

Customer service skills to include on your resume

When building your customer service experience resume, it’s essential to highlight the skills employers look for in customer-oriented support roles. Customer-focused companies want people who can balance empathy with efficiency and know how to use tools and insights to improve every interaction.

Here are some of the top customer service skills to include.

Customer centricity

Customer-centric service is about putting the customer’s needs first. This skill showcases your ability to anticipate problems, advocate for the customer, and adapt your approach based on each interaction.

It also shows your commitment to understanding and meeting customer expectations, providing exceptional customer service, and genuinely desiring to help others.

Excellent communication skills

Clear, respectful customer communication builds trust. Strong communicators listen carefully, respond thoughtfully, and adjust their tone and language to match the situation. Whether you’re explaining a technical issue or calming a frustrated customer, communication is key to building strong relationships.

Problem-solving skills

Effective problem solvers don’t just treat the symptoms. They dig into the root cause and offer real solutions. On your resume, highlight how you assess customer needs, troubleshoot efficiently, and follow through to make things right.

AI experience

Many support teams now use artificial intelligence (AI) to improve service speed and consistency. If you’ve worked with AI tools, like AI agents or an AI copilot with features like tone suggestions, smart summaries, or auto-ticket routing, mention that.

Understanding how to interact with AI in customer service (or how to guide it) shows that you’re ready for the future of customer service. If you’re still building that skill set, show initiative by noting any relevant training, courses, or certifications.

7 tips for writing a professional customer service resume

Your resume is often your first impression. It should reflect your experience, highlight your strengths, and show you understand what it means to deliver great customer experiences. The tips below will help you put together a resume that’s clear, relevant, and ready to rise to the top of the stack.

1. Keep it short and easy to read

Hiring managers often scan resumes quickly. Aim for one page, especially if you’re early or mid-career. Use clean formatting, consistent fonts, and clear section headers so your top qualifications are easy to spot.

2. Highlight soft skills and hard skills

Customer service is as much about emotional intelligence as it is about tools and workflows. Make sure your resume reflects both. Include soft skills like customer empathy, adaptability, and teamwork, alongside hard skills like CRM proficiency, support ticket systems, customer service software, and industry-specific knowledge.

3. Include a customer service resume summary or objective

Start with a strong summary with customer service objectives that capture who you are and what you bring to the role. Briefly highlight your background, strengths, and goals, tailored to the job you’re applying for.

It’s also a great place to reinforce key qualifications and the most relevant skills you mentioned in your customer service cover letter.

4. Use action verbs and keywords

Skip generic phrases and opt for action-packed verbs like:

  • Managed

  • Resolved

  • Led

  • Streamlined

Use keywords pulled directly from the job description to help your resume pass applicant tracking systems (ATS) and show that your experience aligns with the company’s needs.

5. Highlight experience working with customers

Be specific if you’ve worked in customer-facing roles, like a contact center, retail environment, healthcare setting, or elsewhere. Detail the types of customer issues you handled and how you contributed to positive outcomes or increased customer satisfaction.

6. Tailor your customer service resume for each position

Resist the urge to use the same resume for every application. Customize each one by aligning your listed experience and skills with the job description. Adjust your summary and bullet points to reflect the language and priorities of the company you’re applying to.

7. Proofread your resume

One typo can be strikes one, two, and three. It shows the hiring manager that you don’t pay close attention to detail. Read your resume carefully, and don’t rely on spellcheck alone. Ask someone you trust to review it, or use a proofreading tool to catch formatting issues and awkward phrasing before you send it out.

Common customer service resume mistakes to avoid

Even the most experienced professionals can overlook resume missteps that make a big impact. Here are some of the most common mistakes and how to steer clear of them.

  • Generic resumes: Sending the same resume to every job rarely works. If your resume doesn’t speak directly to the role, hiring managers will pass it over. Tailor your resume to each job by aligning your experience with the responsibilities listed in the description.
  • Too much jargon: Industry-specific language can show your knowledge, but overusing acronyms and buzzwords can make your resume harder to understand. Aim for clarity and keep the reader in mind, especially if they’re not a subject matter expert.
  • Lack of quantifiable achievements: Saying you’re great at your job isn’t enough. Add numbers or specific results to back up your claims. Think metrics like CSAT improvements, resolution times, or reduced ticket volume.
  • Typos and grammatical errors: Mistakes on a resume can signal carelessness. Always proofread, use editing tools, or ask someone else to review your resume before submitting it.
  • Poor formatting or readability: If your resume is hard to read, it won’t get read. Stick to a simple layout, avoid clutter, and organize content so that it highlights your most important skills and achievements right away.
  • Overly long or short resumes: A resume that’s too short may not give enough detail. One that’s too long can feel overwhelming. Keep it focused and relevant. For most customer service roles, one page is the sweet spot.

A polished resume is a reflection of your attention to detail and professionalism. By avoiding these common pitfalls, you’ll give yourself the best shot at making a lasting impression and landing that interview.

Frequently asked questions

Level up your expertise with Zendesk

The best customer service professionals never stop learning. Whether you’re just starting out or looking to move into a leadership role, investing in your growth is key to delivering good customer service, and standing out on paper and in person.

With Zendesk Training, you can sharpen your skills, deepen your product knowledge, and stay current with the tools shaping the future of support. From onboarding essentials to advanced certification programs, Zendesk offers flexible learning paths for every stage of your career.

Build confidence, boost your resume, and become a stronger asset to any customer service team.

Mozhdeh Rastegar-Panah

Senior Director, Product Marketing

Mozhdeh Rastegar-Panah is a seasoned customer experience leader and the Senior Director of Product Marketing at Zendesk. With over 12 years at the forefront of customer service innovation, Mozhdeh specializes in translating complex AI and CX technologies into impactful, scalable solutions for global businesses. Her work focuses on elevating customer support through messaging, automation, and omnichannel strategies. She brings a unique blend of strategic vision and hands-on expertise to the future of customer service.

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