Customer Service Management

Article

6 essential skills for successful change management

Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully

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Customer service standards: why they’re important Guide

Customer service standards: why they’re important

Why are customer service standards so important? In an age of rising customer expectations—a time when…

Moving from platform to best of breed Article

Moving from platform to best of breed

Choosing a new customer support solution requires hours of research and internal buy-in from a number…

What’s New at Zendesk: November 2017 – Europe Article

What’s New at Zendesk: November 2017 – Europe

We’ve recently added a number of new features that allow your team to streamline workflows and…

What’s New at Zendesk: November 2017 – Asia Pacific Article

What’s New at Zendesk: November 2017 – Asia Pacific

We’ve recently added a number of new features that allow your team to streamline workflows and…

What’s New at Zendesk: November 2017-Americas Article

What’s New at Zendesk: November 2017-Americas

We’ve recently added a number of new features that allow your team to streamline workflows and…

What’s New at Zendesk: August 2017 Article

What’s New at Zendesk: August 2017

We’ve recently added a number of new features that provide faster, more intelligent ways for you…

Forrester’s 2017 Customer Service Trends White Paper

Forrester’s 2017 Customer Service Trends

Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…

Article

2017 technology trends in customer support centers

A great customer experience helps to build long-term relationships with customers, yet many support organizations don’t…